FAQ

Utah Customers may sign up by calling us at 801-877-8000 ; Washington state customers may call 253-627-8000 or 360-871-8100

If you prefer we call you, please use our contact form here and let us know when a good time to call would be.

Click HERE to see Advanced Stream's Customer Service Agreement (“Agreement”) and Acceptable Use Policy (“AUP”): CLICK HERE

As a telecommunications utility, Advanced Stream prefers ACH (Automated Clearing House) "Direct Pay" autopayments. With Direct Pay, your monthly payment comes directly from your bank account.

Advanced Stream also accepts Credit/Debit Card payments.

Once your account is set up, Advanced Stream will email you a link to our "Payment Gateway" and you can set up your ACH/Direct Deposit or Credit/Debit Card payment.

You can read about the Affordable Connectivity Program here: https://advancedstream.com/acp

You can read about our business services here: https://advancedstream.com/business_solutions

Comcast will let you keep your Comcast email address after you cancel your Internet service.

Here is an article from Comcast’s website:

https://www.xfinity.com/support/articles/using-email-only